Social media sentiment analytics is a practice where many businesses invest heavily as these data gathered from social network is crucial in analyzing their feelings or emotion on their product. These sentiments can impact businesses on how they can make better product.
This is Part 2 of the blog as we learn and explore more about social media and sentiment analytics and how they are crucial to your business to seek feedback and gain insights on your brand or product. In this case study we analyze Singapore Top Brand and the World’s Best Airline
Getting customer is as difficult as retaining them. How can you stand out and compete with the ever intense competition and increasing globalization? Many will agree that effective customer retention strategy is becoming increasingly important. Hence our focus on this blog.
and their feelings on a particular product. Consumer usually share their sentiments on social medias, forums and various platform such as Tiktok, YouTube, Facebook, news feed, twitter or even blogs.