Data-driven business insights that can help you optimize your operations or remain competitive in increasingly competitive markets in today’s environment, key performance indicators (KPIs) and metrics have become more and more critical to today’s businesses. But what exactly are KPIs and metrics, and how do they differ?
A customer dashboard lets you easily gather and visualize customer data from multiple channels for your online store or ecommerce site, so that you can get a better understanding of your customer base, and gain insights into your customers’ expectations.
This is Part 2 of the blog as we learn and explore more about social media and sentiment analytics and how they are crucial to your business to seek feedback and gain insights on your brand or product. In this case study we analyze Singapore Top Brand and the World’s Best Airline
Voice analytics can bring insights based on data extracted from calls handled over time. Besides the usual call statistics such as total calls or duration of calls, voice analytics focuses on what’s “inside” the calls: what took place during the conversation. It collects information like the topics being discussed.
Getting customer is as difficult as retaining them. How can you stand out and compete with the ever intense competition and increasing globalization? Many will agree that effective customer retention strategy is becoming increasingly important. Hence our focus on this blog.