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Analytics

Have you heard of Voice Analytics?

Voice analytics can bring insights based on data extracted from calls handled over time. Besides the usual call statistics such as total calls or duration of calls, voice analytics focuses on what’s “inside” the calls: what took place during the conversation. It collects information like the topics being discussed.

Analytics

Ways to retain your customer..

Getting customer is as difficult as retaining them. How can you stand out and compete with the ever intense competition and increasing globalization? Many will agree that effective customer retention strategy is becoming increasingly important. Hence our focus on this blog.

Analytics

The future of Data Analytics in Singapore

We are know that Data has been identified as an important sector of growth and an important constraint that enables businesses to improve productivity, competitiveness and growth as Singapore moves to become a Smart Nation. 

Analytics Implementation

Case Study: Shopee Business Insights

Here are some example you can do with Shopee Business Insights: Identify insights, Interpret trends, Look into your product level data, Have a better understanding of your sales metrics, Check up on your real-time store performance

white and gray airplane
Analytics Implementation

Do you know what are your customer talking about you?

and their feelings on a particular product. Consumer usually share their sentiments on social medias, forums and various platform such as Tiktok, YouTube, Facebook, news feed, twitter or even blogs.

Data Analytics

Business & Data Analyst role. Confused?

What are the definition and differences? Business Analyst First, let us start with a business analyst. They identify technical solutions for complex business problems. They can work

opened folder for documents on table
Analytics Implementation

What exactly is JSON File ?

What is JSON file? JSON stands for JavaScript Object Notation. It is a standard text-based format that represents structured data based on JavaScript object syntax. It